Refund & Returns Policy
Thank you for shopping with The Books Online.
We take great care to ensure that all books are accurately described, carefully packaged, and securely shipped. Please read our Refund & Returns Policy before placing your order.
No Returns or Refunds
All sales made through The Books Online are final. We do not accept returns, exchanges, or provide refunds for purchases due to:
- Change of mind
- Ordering the wrong item
- Personal preference
- Accidental purchases
Please ensure you review your order carefully before completing your purchase.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong book, please contact us within 7 days of receiving your order.
To assist us in resolving the issue, please provide:
- Your order number
- A brief description of the issue
- Clear photographs of the damaged or incorrect item, including the packaging
After reviewing your claim, we will determine the appropriate resolution, which may include sending a replacement copy where applicable.
Order Cancellations
Orders cannot be cancelled once they have been processed or dispatched.
Contact Us
If you have any questions regarding your order or this Refund & Returns Policy, please contact us:
Business Name: The Books Online
Email: ryansingla13@gmail.com or govinderoma9@yahoo.com.au
Consumer Rights
Nothing in this policy excludes or limits any rights you may have under applicable consumer protection laws. If a product is faulty, damaged, or not as described, you may be entitled to a remedy under the consumer laws that apply in your jurisdiction.